AI Customer Health Platform

Your Customer Base Has A Pulse.
Measure It.

Know which customers need attention before it's too late

Measure relationships. Predict outcomes.

GaugePrime continuously monitors churn risk, customer activity, expansion opportunities, and overall customer success status — synthesizing CRM, product analytics, support tickets, email, and meeting intelligence into a single health score per account.

Not a CRM · not support · not service desk — a customer health intelligence system that answers: Which accounts need intervention this week?

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Watch OverviewBook Demo

Four signals · one health model

  • Churn riskEarly warning before renewals slip
  • Customer activityUsage, adoption, and engagement depth
  • Expansion opportunitiesUpgrade and upsell signals ranked by ARR
  • Customer success statusPortfolio health and CSAT trends

Mission control

Five screens — one customer health command center

Scroll through five monitoring screens — or use tabs to jump — the same views your CS team uses daily.

Open live console →

Real-time customer health monitoring wall — health distribution, account heatmap, and live risk alerts across your full portfolio.

High-risk customers surfacing in the next 30 days — ranked by churn probability, ARR exposure, and renewal proximity.

Churn risk leaderboard

AccountRisk scoreTrendDays to renewal
StellarTechEnterprise · $284K ARR91↓ 1847
Redwood AnalyticsMid-market · $96K ARR87↓ 12112
Bluefin SystemsEnterprise · $412K ARR72↓ 8203
Cascade HealthGrowth · $58K ARR68→ 089
Pinnacle DataEnterprise · $178K ARR64↓ 5156
Helix CommerceMid-market · $74K ARR58↑ 3241

Portfolio risk trend · 90 days

Critical accounts
23
Watch list
198
Improving
147
Stable healthy
612

Risk score weighted by ARR · updated hourly from product, support, and CRM signals

Customers most likely to upgrade plans, add seats, or purchase new products — scored by usage signals and relationship context.

Expansion pipeline · AI-scored

AccountUpgrade signalsEst. ARR upliftScore
Acme CorpEnterprise · 92 healthSeat utilization 94% · API calls +340% · asked about SSO tier+$48K94
Northwind LabsEnterprise · 88 healthMulti-team rollout · 3 new departments onboarded · exec sponsor active+$36K89
NovaPayGrowth · 90 healthFeature adoption 88% · power users +22 · renewal upsell flagged in CRM+$24K86
HarborviewMid-market · 86 healthUsage spike post-QBR · champion promoted to VP Ops+$18K81
Quanta SystemsEnterprise · 89 healthCross-sell module interest · support tickets all resolved · NPS 9+$31K78

Positive and negative sentiment shifts from customer meetings, email tone, support conversations, and product usage patterns — updated in real time.

Relationship signal timeline · last 14 days

  • Meeting
    Acme Corp · QBR

    Exec sponsor confirmed expansion budget · sentiment +0.8

    +0.8
  • Support
    StellarTech · Escalation

    P1 outage · 3 follow-ups · CSAT 1 · sentiment −0.6

    −0.6
  • Email
    Northwind Labs

    Champion replied within 2h · roadmap feedback positive · sentiment +0.4

    +0.4
  • Meeting
    Bluefin Systems · Check-in

    Neutral tone · adoption concerns raised · sentiment −0.1

    −0.1
  • Support
    Redwood Analytics

    4 tickets in 48h · repeated billing question · sentiment −0.5

    −0.5
  • Email
    Harborview

    Referral intro to sister company · sentiment +0.6

    +0.6

AI-generated weekly customer health summary for leadership — portfolio KPIs, at-risk ARR, and priority actions.

108%NRR+2.4 pts QoQ
94.2%GRR−0.8 pts QoQ
78Avg healthPortfolio-wide
$1.2MAt-risk ARR23 accounts
4.6CSAT−0.2 pts QoQ
GaugePrime Executive Brief · Week 25 · 2026AI-generated · 4 min read

Portfolio health stable — churn concentration in enterprise segment

Weekly customer health summary for leadership

Executive summary. Portfolio health score held at 78 despite two enterprise accounts entering critical status. NRR improved to 108% driven by Acme Corp and Northwind Labs expansion motions. At-risk ARR rose $340K primarily from StellarTech and Redwood Analytics — both flagged 14+ days before renewal conversations.

Priority actions

  • StellarTech: Assign exec sponsor · schedule recovery plan · 47 days to renewal · $284K at risk
  • Expansion pipeline: 41 accounts expansion-ready · $892K estimated uplift · prioritize Acme and NovaPay
  • Support load: Ticket volume up 12% in mid-market cohort · correlate with health dips in Cascade and Helix

Customer signals ingested continuously

  • SalesforceAccounts, renewals, ARR, ownership
  • HubSpotLifecycle stage, engagement, deals
  • ZendeskTickets, CSAT, escalation history
  • IntercomIn-app conversations, product feedback
  • Product AnalyticsUsage, adoption, feature depth
  • EmailChampion responsiveness, tone shifts

Measure relationships. Predict outcomes.

Connect CRM, product, support, and email — free workspace with 25 accounts and live health scores.

Start Monitoring View Demo